API Privacy Policy

To provide usage statistics, we store basic information about your queries (counters for successful and failed queries, for resolved countries) for the duration of your subscription, and for up to 1 year after your subscription has ended.

We store access logs (such as your IP address, ip/domain being queried, API key) for a maximum of 24 hours, and we will never share this data with any other company or provider. These logs are used only for troubleshooting issues you may have.

Terms of Service

These terms apply to clients of divinengine.com and API calls to the api.divinengine.com endpoint.

Acceptable Use Policy

You can query the divinengine API endpoint for an unlimited amount of times for the duration that your subscription is active.

We reserve the right to block your API keys or disable your subscription if we believe you are querying the API in an intentionally excessive or abusive manner, for example, if you're querying all possible IPv4 addresses for database mining purposes.

We do not allow reselling of your API keys, subscription, or data returned by the API.

You are responsible for keeping your API keys private. We recommend setting restrictions for your API keys, so eventual key leaks will prevent potential API abuse.

SLA

We strive for a 100% API uptime. However, if the uptime falls below 99.9% in a subscription month, or if the response time is consistently (for more than 1 hour) over 500ms, we will automatically extend your subscription for 10 days. If your subscription is not automatically extended you can submit a request at sales@divinengine.com with supporting documentation, such as log files showing the non-availability of the API.

The SLA will not apply in the following cases: failure of network routes outside of our control, Denial of Service attacks, or suspension of your account or API keys.

Data

We use multiple sources for populating our database, including BGP, RIR, ISP and data sharing agreements, geofeeds and latency-based tracking. For some IP ranges we fallback to GeoLite2 data created by MaxMind, available from www.maxmind.com .

In addition, we scan the Internet ourselves to support additional functions and clarify information.

We do our best effort to return accurate data, but the information returned may contain errors or be inaccurate.

Billing

There is no commitment and no automatic renewal. You can stop paying at any time.

Refunds

Refunds are currently not possible, but may be possible in the future.